We’re a finalist for the Insurance Insider Honours – Claims Service Award!

We’re thrilled to share some exciting news: Mitigrate, in partnership with Gjensidige, has been named a finalist for the 2025 Insurance Insider Honours in the Claims Service Award category.

This recognition highlights our pioneering work transforming flood claims into an opportunity for resilience, adaptation, and lasting impact—not just restoration.

Leading through crisis: the Oslo floods

In August 2023, Norway experienced one of the most severe natural disasters in recent memory. Storm Hans triggered over 10,000 claims and nearly NOK 1.8 billion in losses, exposing the urgent need for climate-responsive claims practices.

When major floods struck Oslo again in 2024, Gjensidige—a leading Nordic insurer—chose not to revert to business as usual. Instead, they leaned into innovation. They committed not just to settling claims, but to helping policyholders recover, adapt, and prepare for what’s next.

That’s where Mitigrate’s SaaS platform came in.

From claims handling to climate adaptation

Together, we helped pioneer a new model: proactive flood mitigation embedded directly into the claims process.

Using Mitigrate’s platform, Gjensidige’s claims managers delivered location-specific, actionable flood prevention guidance to affected customers. It shifted the narrative from one of compensation to one of collaboration and prevention—turning the claims experience into a moment of empowerment.

This approach didn’t just reduce future risk for Gjensidige. It also reinforced trust with policyholders, showing that insurance can be a force for good.

Impact you can measure

The results speak for themselves:

Operational efficiency

Structured, digital workflows enabled claims teams to reduce follow-ups and focus on what matters most.

Customer satisfaction

Policyholders felt supported, informed, and empowered—not just compensated.

Climate resilience

By helping households take action, the program reduced emissions and waste from avoidable repairs—building real, measurable resilience.

An ESG achievement in action

Being shortlisted is a testament not only to outstanding claims service but also to measurable progress across environmental, social, and governance (ESG) goals:

• Environmental: Reduced flood-related damage and the carbon footprint of claims.
• Social: Supported safer, more secure households and businesses.
• Governance: Modeled how the insurance industry can lead on systemic climate risk.

Together, Gjensidige and Mitigrate are showing that insurance can do more than restore—it can rebuild stronger.

Looking ahead

Being named a finalist is a tremendous honour—and it fuels our drive to keep pushing the industry forward.

We’re deeply grateful to everyone who’s contributed to this milestone, especially our partners at Gjensidige.

Mitigrate is expanding beyond Norway:
In 2025, we launched in the UK, with clients already onboarding.
Next up: Germany and France, with plans for Australia and Canada in 2026.

Stay tuned

Win or lose, this recognition reinforces what we’re here to do:
Set a new standard for claims service—timely, tailored, sustainable, and transformational.