WANT TO BE PART OF SOMETHING BIG AND SUSTAINABLE?

About Mitigrate:

 

Mitigrate is a VC-backed ClimateTech and InsurTech SaaS startup generating fully automated analyses leading to preventive measures for reducing climate damage on real estate. Thanks to high-resolution satellite images, our map-based AI models and optimisation algorithms predict how 40+ climate-positive prevention measures can be implemented to reduce risk. Business value stems from reducing risks on individual assets and prioritising preventive measures within large commercial and residential real estate portfolios. Our customers are insurance companies, banks and municipalities.

 

We were recently awarded a Horizon EU project as part of a large consortium in insurance product innovation. Mitigrate was ranked 27th most innovative InsurTech startup in Europe by Insurtech Connect, the largest InsurTech conference in Europe and qualified to join the Lloyd's Lab accelerator in London, one of the most prestigious InsurTech accelerators in the world!

 

Job Description:

 

As a Customer Success Manager at Mitigrate, you will play a crucial role in ensuring the satisfaction and success of our insurance clients. You will be responsible for working with our Scandinavian insurance customers, helping them maximise the value of our services, and acting as their advocate within Mitigrate. Your deep understanding of the insurance industry and proficiency in one of the Scandinavian languages will be essential in this role. The position is based in Oslo in our headquarters at StartupLab.

 

Key Responsibilities:

 

Customer Relationship Management and Social Media Engagement:

• Build and maintain strong, long-term relationships with Mitigrate's insurance customers.

• Understand each client's unique needs and challenges, tailoring our solutions to meet their requirements.

• Tailor our social media engagement to the insurance and financial customer niche.

 

Customer Onboarding and Training:

• Guide new customers through onboarding, ensuring a smooth transition onto the Mitigrate platform.

• Provide training and education on our services, helping clients to utilise them effectively.

 

Account Management:

• Act as the primary point of contact for customer inquiries, issues, and escalations.

• Proactively monitor customer accounts, identifying potential risks and providing solutions.

 

Customer Advocacy:

• Advocate for customer needs and requirements within Mitigrate, working closely with our product and development teams to address customer feedback and improve our offerings.

 

Renewals and Upselling:

• Manage customer renewals and expansions, identifying opportunities for upselling additional Mitigrate services.

• Collaborate with the sales team to ensure customer retention and growth.

 

Reporting and Analysis:

• Monitor and analyse customer usage and satisfaction data, providing insights to improve customer success strategies.

• Prepare regular reports on customer health and engagement.

 

Startup Flair and Growth:

• Foster collaboration with the management team to account for customer traction through investment cycles.

• Eagerness to learn.

 

Qualifications:

 

• Bachelor's or Master's degree in Business, Insurance, or a related field.

• Minimum of 3 years of experience in the insurance industry, preferably in customer-facing roles.

• Fluent in English and one of the Scandinavian languages (Swedish, Norwegian or Danish) is mandatory.

• Previous experience in physical climate risk or flood risk is a plus.

• Exceptional interpersonal and communication skills.

• Strong problem-solving abilities and a customer-centric mindset.

• Ability to work independently and collaboratively in a dynamic environment.

• Knowledge of risk management and insurance solutions is a plus.

• Experience with customer success software and tools is an advantage.

 

Benefits:

• Competitive salary and performance-based bonuses.

• Professional development opportunities in a fast-growing startup.

• An inclusive, collaborative and supportive work environment.

• Opportunities for career growth within Mitigrate.

 

Suppose you are a motivated, customer-focused professional with experience in the insurance industry and proficiency in a Scandinavian language. In that case, we encourage you to apply for this exciting Customer Success Manager position at Mitigrate. Join us in shaping the future of climate loss prevention and insurance solutions for our valued clients.

 

Mitigrate is an equal-opportunity employer and welcomes applicants from diverse backgrounds.